Warranty

STONE GALLERY THAILAND is committed to offering the highest quality interior and exterior decorative stone, as well as all types of furniture, to ensure maximum customer satisfaction in decorating their homes and various locations.

We meticulously select stones and materials for furniture production to ensure that every product meets our defined standards of quality and durability. Our products undergo a thorough quality inspection before being delivered to customers.

• Manufacturing Defects: If you find that a product has damage resulting from the manufacturing process, such as cracks, fissures, uneven color, or other blemishes not caused by transportation or usage, please contact us immediately upon discovering the problem.
• Product Not as Described: If you receive a product that does not match the type, size, color, pattern, or other details specified on the website, please inform us.

1. Contact Us: If you encounter a problem with a product, please contact us immediately through the following channels:

• Email: stonegallery@starmarmoth.com
• Telephone: 02-720-4732-4
• Please provide details of the problem along with clear photographs of the product so our team can investigate and proceed promptly.

2. Inspection: Our team will review the information and photographs you submit to assess the cause of the problem and consider solutions.

3. Action: After the inspection, we will contact you to inform you of the findings and take appropriate action, which may include:

• Providing care and maintenance advice.
• Sending a specialist technician for an on-site inspection (if necessary).
• Product replacement (depending on the case and the extent of the damage).

• Natural Stone Characteristics: Each piece of natural stone has unique patterns and colors. Slight variations in color and pattern are normal characteristics of natural stone and are not considered defects.
• Installation: This warranty does not cover damage caused by incorrect installation or improper use.
• Care and Maintenance: Please study and follow the care and maintenance instructions for each type of stone and furniture to maintain its beauty and longevity.

STONE GALLERY THAILAND is pleased to serve you and is ready to assist you at every step. If you have any further questions regarding the product warranty, please contact us at any time.