Shipping

STONE GALLERY THAILAND is committed to delivering interior and exterior decorative stone, as well as high-quality furniture, to you as quickly and safely as possible. Please read the details about our product delivery below to understand the procedures and conditions.

• We provide delivery services throughout Thailand.

As our products vary in size and weight, including the unique characteristics of each type of stone, we have appropriate delivery methods for each product category as follows:

Small to Medium-Sized Products (e.g., small furniture, decorative items)

• We may use private courier services that specialize in transporting items requiring special care.
• Products may be securely packaged to prevent damage during transit.

Large-Sized Products (e.g., large stone slabs, large furniture)

• We have a professional delivery and installation team equipped with appropriate tools for moving large stone and furniture.
• We may use trucks, cranes, or other special equipment depending on the nature of the product and the delivery location.

The delivery timeframe will vary depending on several factors:

• Product Type: In-stock items will be delivered faster than made-to-order items or large items requiring special transportation.
• Delivery Location: Deliveries within Bangkok and its vicinity will take less time than deliveries to other provinces.
• Order Quantity: Large orders may require more time for preparation and dispatch.

General Estimated Delivery Time:

• Bangkok and Vicinity: 1-7 business days
• Other Provinces: 3-14 business days

Note: The aforementioned timeframe is an estimate and may change depending on the actual situation.

Shipping costs are calculated based on the following factors:

• Weight and Size of the Product: Heavier or larger items will incur higher shipping costs.
• Delivery Distance: Deliveries to remote areas will have higher shipping costs.
• Delivery Method: Using special transport services or those requiring special equipment will incur additional charges.

As STONE GALLERY THAILAND is a website that provides product information only, you can inquire about shipping costs and all delivery details directly with our team.

• Email: stonegallery@starmarmoth.com
• Telephone: 02-720-4732-4

Our team is happy to provide consultation and estimate the appropriate shipping costs for your products and delivery location.

Once your product has been shipped, we will inform you of the tracking number (if available). You can use this number to check the delivery status (if the service is provided by the shipping company).

• Please inspect the goods immediately upon receipt. If you find any damage or if the product is not as ordered, please contact us immediately within 24 hours.
• Please prepare an adequate area for the delivery of large items to ensure convenience and safety during unloading and moving.

• We reserve the right to change the delivery terms and conditions without prior notice.
• In the event of force majeure, such as natural disasters, severe weather conditions, or other events beyond our control, delivery may be delayed.

If you have any further questions regarding product delivery, please contact us through the channels listed above. The STONE GALLERY THAILAND team is pleased to assist you.