{"id":2364,"date":"2023-11-26T14:56:26","date_gmt":"2023-11-26T07:56:26","guid":{"rendered":"https:\/\/stonegallery.co.th\/en\/?page_id=2364"},"modified":"2025-05-07T15:45:35","modified_gmt":"2025-05-07T08:45:35","slug":"warranty","status":"publish","type":"page","link":"https:\/\/stonegallery.co.th\/en\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"\t<div id=\"gap-1082578265\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1082578265 {\n  padding-top: 75px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-center\"  id=\"row-265845608\">\n\n\t<div id=\"col-829952188\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h6><a href=\"https:\/\/stonegallery.co.th\/en\/\">Home<\/a> \u2022 <span data-text-color=\"success\">Warranty<\/span><\/h6>\n\t<div id=\"gap-617081617\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-617081617 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-3721191335\" class=\"text\">\n\t\t\n<h1>Warranty<\/h1>\n\t\t\n<style>\n#text-3721191335 {\n  font-size: 1.5rem;\n}\n@media (min-width:550px) {\n  #text-3721191335 {\n    font-size: 1.5rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1244040168\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"is-divider divider clearfix\" style=\"max-width:100%;height:1px;\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-925035183\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-925035183 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<section class=\"section\" id=\"section_1795543680\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-1576361289\">\n\n\t<div id=\"col-1190151607\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(230, 230, 230);border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n<div class=\"row align-equal align-center\"  id=\"row-1370039783\">\n\n\t<div id=\"col-1565316312\" class=\"col medium-12 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(247, 247, 247);\" >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\t<div class=\"ux-menu stack stack-col justify-start ux-menu--divider-solid\">\n\t\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/stonegallery.co.th\/en\/orders\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tOrders\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/stonegallery.co.th\/en\/payments\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tPayments\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/stonegallery.co.th\/en\/shipping\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tShipping\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/stonegallery.co.th\/en\/returns\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tReturns\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/stonegallery.co.th\/en\/warranty\/\" >\n\t\t\t<i class=\"ux-menu-link__icon text-center icon-angle-right\" ><\/i>\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tWarranty\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1565316312 > .col-inner {\n  padding: 60px 30px 60px 30px;\n  margin: 0px 0px -30px 0px;\n}\n@media (min-width:550px) {\n  #col-1565316312 > .col-inner {\n    padding: 60px 30px 60px 30px;\n  }\n}\n@media (min-width:850px) {\n  #col-1565316312 > .col-inner {\n    padding: 60px 30px 60px 30px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1592931185\" class=\"col medium-12 small-12 large-9 medium-col-first\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>STONE GALLERY THAILAND is committed to offering the highest quality interior and exterior decorative stone, as well as all types of furniture, to ensure maximum customer satisfaction in decorating their homes and various locations.<\/p>\n\t<div id=\"text-176623377\" class=\"text\">\n\t\t\n<h3>Product Quality Guarantee<\/h3>\n\t\t\n<style>\n#text-176623377 {\n  font-size: 1.1rem;\n}\n@media (min-width:550px) {\n  #text-176623377 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<p>We meticulously select stones and materials for furniture production to ensure that every product meets our defined standards of quality and durability. Our products undergo a thorough quality inspection before being delivered to customers.<\/p>\n\t<div id=\"text-3688397768\" class=\"text\">\n\t\t\n<h3>Warranty Conditions<\/h3>\n\t\t\n<style>\n#text-3688397768 {\n  font-size: 1.1rem;\n}\n@media (min-width:550px) {\n  #text-3688397768 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<ul>\n<li>Manufacturing Defects: If you find that a product has damage resulting from the manufacturing process, such as cracks, fissures, uneven color, or other blemishes not caused by transportation or usage, please contact us immediately upon discovering the problem.<\/li>\n<li>Product Not as Described: If you receive a product that does not match the type, size, color, pattern, or other details specified on the website, please inform us.<\/li>\n<\/ul>\n\t<div id=\"text-1737752135\" class=\"text\">\n\t\t\n<h3>Problem Reporting and Warranty Claim Process<\/h3>\n\t\t\n<style>\n#text-1737752135 {\n  font-size: 1.1rem;\n}\n@media (min-width:550px) {\n  #text-1737752135 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<p>1. Contact Us: If you encounter a problem with a product, please contact us immediately through the following channels:<\/p>\n<ul>\n<li>Email: stonegallery@starmarmoth.com<\/li>\n<li>Telephone: 02-720-4732-4<\/li>\n<li>Please provide details of the problem along with clear photographs of the product so our team can investigate and proceed promptly.<\/li>\n<\/ul>\n<p>2. Inspection: Our team will review the information and photographs you submit to assess the cause of the problem and consider solutions.<\/p>\n<p>3. Action: After the inspection, we will contact you to inform you of the findings and take appropriate action, which may include:<\/p>\n<ul>\n<li>Providing care and maintenance advice.<\/li>\n<li>Sending a specialist technician for an on-site inspection (if necessary).<\/li>\n<li>Product replacement (depending on the case and the extent of the damage).<\/li>\n<\/ul>\n\t<div id=\"text-3061115908\" class=\"text\">\n\t\t\n<h3>Important Notes<\/h3>\n\t\t\n<style>\n#text-3061115908 {\n  font-size: 1.1rem;\n}\n@media (min-width:550px) {\n  #text-3061115908 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<ul>\n<li>Natural Stone Characteristics: Each piece of natural stone has unique patterns and colors. Slight variations in color and pattern are normal characteristics of natural stone and are not considered defects.<\/li>\n<li>Installation: This warranty does not cover damage caused by incorrect installation or improper use.<\/li>\n<li>Care and Maintenance: Please study and follow the care and maintenance instructions for each type of stone and furniture to maintain its beauty and longevity.<\/li>\n<\/ul>\n<p>STONE GALLERY THAILAND is pleased to serve you and is ready to assist you at every step. If you have any further questions regarding the product warranty, please contact us at any time.<\/p>\n\t<div id=\"gap-1381065873\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1381065873 {\n  padding-top: 15px;\n}\n@media (min-width:550px) {\n  #gap-1381065873 {\n    padding-top: 30px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"stack-1427375063\" class=\"stack stack-row justify-between items-center\">\n\t\t\n<a href=\"https:\/\/stonegallery.co.th\/en\/shop\/\" class=\"button success is-small reveal-icon\"  style=\"padding:10px 30px 10px 30px;\">\n\t\t<span>View Our Products<\/span>\n\t<i class=\"icon-shopping-cart\" aria-hidden=\"true\" ><\/i><\/a>\n\n<a href=\"https:\/\/stonegallery.co.th\/en\/contact\/\" class=\"button primary is-small\"  style=\"padding:10px 30px 10px 30px;\">\n\t\t<span>Contact Us<\/span>\n\t<i class=\"icon-user\" aria-hidden=\"true\" ><\/i><\/a>\n\n\t\t\n<style>\n#stack-1427375063 > * {\n  --stack-gap: 0rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1592931185 > .col-inner {\n  padding: 60px 30px 45px 30px;\n}\n@media (min-width:550px) {\n  #col-1592931185 > .col-inner {\n    padding: 60px 30px 45px 30px;\n  }\n}\n@media (min-width:850px) {\n  #col-1592931185 > .col-inner {\n    padding: 60px 30px 45px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1190151607 > .col-inner {\n  padding: 0px 0px 0px 0;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-1089679202\" class=\"gap-element clearfix\" style=\"display:block; 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